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Need more information about any of our policies? Call toll free at 800-522-9416 or email a service representative at onlinesales@brittenbanners.com.

Britten Online Design Policies

Money-back guarantee

Our banners are guaranteed to be 100% satisfactory. We do not want you to receive anything from Britten Online Design that is not completely satisfactory. See our Return Policy for more details.

Your security

Worried about using your credit card online? Fear not. The experience is very similar to real-world shopping--but it's even easier and more convenient.

When you use your credit card to shop at Britten Online Design, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), one of the most robust encryption platforms available. This technology encrypts your credit card information from the moment you enter it until your transaction is processed, and your credit information will not be saved on a public server--thus safeguarding your personal information and guaranteeing privacy. In fact, shopping online at Britten is as safe as using your credit card at a restaurant or department store.

How the shopping cart works

Not sure how to begin shopping at Britten Online Design? Just like a physical store, Britten Online Design provides you with a shopping cart. Once you've designed the banner you want, simply click the button marked "Buy It" to add that item to your order. The item will remain in your cart wherever else you decide to go in the galaxy. You can always remove the item later if you change your mind. It's that easy!

Check what's in your shopping cart by clicking on the "Cart" button. It provides a product description and price of each item in your cart. It also lets you see your subtotal. Our cart is so user-friendly, it will even calculate Michigan state tax and shipping charges for you (non-Michigan residents do not pay state sales tax). Your order is not placed until you hit the "Place Order" button and receive a receipt on your screen.

Your credit card will be charged when your order has been shipped.

Payment options

At this time, we accept Visa, Mastercard, and American Express credit cards in our shopping cart. We have plans to accept checks, money orders, and purchase orders in upcoming months. In the meantime, if you have a special payment option need, please contact us at 800-522-9416 (231-933-0423).

We encourage our customers to place orders using our secure online ordering system. At this time we do not accept orders over the phone or via FAX, but we're happy to answer your questions. Contact us at 800-522-9416 (231-933-0423). If you are having problems placing your order online, call us and we will be happy to help you place your order.

Return policy

Our banners are guaranteed to be 100% satisfactory. Please bear in mind, however, that your order goes directly to our print queue and that we can not take responsibility for misspelled words and/or improper grammar. Please return any banner that has been damaged in shipping or produced incorrectly within three days of delivery, in its original condition with its original packaging and accessories, and we will replace it, refund your purchase price, or credit your credit card. We do not want you to receive anything from BannerGalaxy.com that is not completely satisfactory.

Returns
Britten
2322 Cass Rd
Traverse City, MI  49684

To compensate you for the expense of shipping your banner back to us, Britten Online Design will credit you $5 on your next banner purchase!

Sales tax policy

The State of Michigan requires all retailers to charge a 6% sales tax on goods purchased by its residents. We are currently not required to collect sales tax on orders shipped to residents of other states.

Shipping policy

Britten Online Design customers receive FREE FedEx Ground shipping (within the continental United States only). Should you need your order sooner, quicker delivery options are available. If you elect special shipping, the shipping charge will be based on the size, weight, and shipping destination of the item. You will be shown the shipping charges before you submit your final order. Britten Online Design customers may select from a full range of FedEx shipping options.
Because FedEx does not deliver to P.O. boxes, a street address must be provided for every order.
A $10.00 fee may be charged if an incorrect address is given during the check out process and facilitates a rerouting of your package.

Create an Account

Banner orders are even faster to place when you have an Online Design account.
Create My Account Now Click Here

Try Our Quick Price Calculator

Select a banner size and we'll show you your price.
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Click Here for information on Preparing and Using your Images.

Have Questions? Find Answers Here!

Click for details on shopping security, payment, and shipping.
See Our FAQs Click Here

Be Banner-Wise. Join Online Design CLUB

As an Online Design Club member, you're entitled to special deals, discounts, and useful signage tips.
Tell Me More Click Here

Customer Testimonials

See what our customers have to say about our outstanding service and quality products.
What Our Customers Have to Say Click Here
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